A sensible bet is probably that I connect my newest PC straight to the hub, or try connecting my router directly to the Hub via short new cables to see what I get. If, on the other hand, it’s blinking red and blue, that means it’s connecting to compatible WPS devices (this will only occur after you’ve pressed and held the button for two seconds). Could you access your router using .

Whether it’s about ancient hardware or software secrets, no Big Tech Question is too obscure for him to tackle. In the bright morning light the base …

That is very kind of you. How do I solve Sky+ satellite signal problems. ‎28-07-2020 Copyright © 2020. These are the following suggestions TP made which I tried but did NOT work for me, but feel free to try it as it may work: Try a different ethernet cable - could be faulty cable. ‎27-06-2020 Hub 3.0 - red light, modem mode or overheat? However, the VM link above is explicit, according to that the … I wish to use my Superhub 3 in modem mode, to facilitate the installation of an Eero mesh network.

This page states clearly that the red status light is due to the unit overheating: https://www.virginmedia.com/help/virgin-media-what-do-the-lights-on-your-hub-mean .

Random Acts of Kindness and All things Positive! I've noticed the separate cable access point for Virgin TV has what looks like a signal attenuator fitted.

It has the capability of connecting more than 20 different devices so you can play games, download files and stream music simultaneously. Next you plug in the router (it MUST NOT be an ADSL router) Any non ADSL 1 gigabit router will do. You'll need to switch your virgin device to modem/bridge mode and use the Deco P9 in router mode to get it to work. Wi-fi is fine apart from occasional random drop-outs on the top floor, regardless of where - front or back room - I've tried siting the top-floor node. The hub is warm to the touch, but what you would expect for something consuming this amount of power. This website uses cookies. I do not work for Virgin Media - all opinions expressed are of my own and all answers … Close to sending it all back. the light in modem mode is magenta. All rights reserved. The blue light flashes constantly on my Virgin Media Super Hub whether anything is connected or not, is there a problem with it. I intended to set the Virgin hub to modem mode but I couldn't browse to the Hub through the Orbi wi-fi connection, so I left Virgin in router mode, but without connecting to its wi-fi. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Purple? Enter your email address to subscribe to this blog and receive notifications of new posts by email. Is your Virgin Media router – quite literally – on the blink? If it’s off, you don’t have an internet connection. ‎26-09-2020 However when testing my router it is still working and has internet when connecting via ethernet but the deco does not. This website uses cookies. Off to check the router, cables, direct connection to the hub etc. I should have searched a little longer. 22:24. We can have a look at the HUB stats if you like? I first tried to set it up as router mode with my ISP device acting as a modem but I had issues with this as it repeatedly disconnected from the internet. Get help and support from Virgin Media. I have the M9 deco system and getting the same also. That's why I attempted a post. ‎28-07-2020 A red (magenta) light means its running in modem mode. Like the red from virgin media's logo. However, other posts in this forum indicate that the red light means that the unit is in modem mode. But then had issues still, so run it now in modem mode in my virgin media hub 3 I now get a much better WiFi speed!! - edited The 2 slave P9s are connected via wifi to the main deco. There is no sollution. My conclusion is that AP mode on the P9s is just broken. 19:50. I have set the hub up in modem mode, which is my intention. No rebooting issues so far. Apologies for a bit of a lengthy post, but all (polite) suggestions for what a relatively non-tech-savvy pensioner can try are welcome! 16:48. ‎28-07-2020 By clicking OK, you consent to the use of cookies.

‎26-09-2020 Hub Modem Mode. Put the Hub back into router mode, if it stays red then it may be overheating or a false indication; if it goes white it is working correctly and you can the assume that the light is magenta when in Modem Mode.

One of your upstream channels is out of spec, as they should all be 64 qam (Power levels look ok though). Your channels are closer to the upper limit, which would be good to bring down. Last Wednesday I had Virgin Media fitted and within 6 days I seem to have had the dreaded flashing green light on the modem which has meant I cannot get internet access. But is it correct? essentially try changing to AP mode then back to router mode.

Hope this helps anyone else especially during lockdown.

Here they are from top to bottom: Once you’ve identified the light that isn’t doing what it should, try running through the steps below: READ NEXT: How do I set up Wi-Fi Calling on an iPhone? It's not a red (magenta) colour, but red. on Self-test – WAN light – will blink slowly (green),WPS (Wireless Protected Set-up) light – will blink slowly (blue). The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be on 24/7. familiarise yourself with the latest version. The Wi-Fi light: If this is blinking or solid green, the Wi-Fi is working as normal.

on Max has written for numerous websites and magazines over the years. Switch the main deco with another to see if it is the individual deco device that is faulty. What do the coloured lights on a BT Whole Home Wi-Fi mean?

Enabling modem mode allows you to connect your own WiFi kit to the Super Hub, so it effectively becomes a stand-alone DOCSIS3 cable modem. Nothing on that particular VM page about modem-mode/magenta. 21:09. However, the router is on the opposite side of the house and I estimate that the cable has been in for, probably 15 years, so I'm not sure if it is Cat 5 or 5e. on

But every now and again get no WiFi on certain devices, mainly iPad / iPhones and Sonos! Ran in AP Mode for a while so Sonos could work!

Connected the virgin media system via the Orbi wi-fi. You can safely put it back into Modem Mode. If you had not had included the picture I would have said that my light is red, however, it looks similar to yours. So is there any way to find out if mine might be part of a suspect batch? Most of the day the system is working well with numerous items connected through Wifi. I’m using TP Link mesh off the hub, but the hub is huge and, in modem mode, has a horrible big red light that gives the impression of a fault. getting full speeds all around the house and everything working like a dream. The first advice I stumbled on was that this indicates overheating.

The light functions are described below: Initial power on – side lights, all green, wireless button – red and blue together, LAN sockets – all blue. Yes. I'm using a Superhub 3 in modem mode with a 3-node Eero system in a tall (four storeys) but narrow Victorian terraced townhouse with lots of brickwork and heavy timbers for wi-fi to get through. I also have an ethernet switch connected to 2 of the 3 nodes, with a …

- edited Thank you for the rapid response and the picture. If it’s blue, the Super Hub is in router mode. If you’ve got either the black or white Virgin Media Hub 3.0, you’re in luck: there are only four lights to grapple with. In fact, this was during the great outage that happened on Thursday this week. Help and Support from Virgin Media.

My router, connecting to the hub in modem mode is a TP-Link Archer C7 so it has a 1GB/s WAN port. No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; DHCP Renew - lease parameters tftp file-Vdc7d7191ac270fd6.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0. Restart my router and it all works for a very short while and then drops out again.

First I read in the wiki that could be the device it's too hot. But anyway, that the hub is not overheating is resolved. However, its lights are slightly more complicated than the Hub 3.0. Why is there a question mark in the Mac Dock? hi. ‎27-06-2020

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Your downstream channels, to be in spec, should have a power level of -6 to +10, although close to '0' is prefered. Out of curiosity, decided to put it back in router mode and boom, green light and working again as usual. 23:49. What about if the base led is flashing green? Can anyone assist, is the hub overheating or is it just because it is in modem mode? 07:48. When I checked the Virgin Media help pages it states that red means the router is too hot. The main reason questioning the light colour is that my connection has been upgraded but I've not seen a commensurate increase in connection speed. On the Hub 3 the light colour for Modem Mode is Magenta. And some questions nobody really wanted the answers to….

So I turned it off and went for a walk, turned it on when I came back and still the same issue. 21:38. It seems to be causing significant wifi issues with frequent drop outs. - edited Put the Hub back into router mode, if it stays red then it may be overheating or a false indication; if it goes white it is working correctly and you can the assume that the light is magenta when in Modem Mode. The Virgin Media SuperHub 3 is up there when it comes to home broadband routers. WiFi Light. You wouldn't happen to have any 'forward path equaliser' devices from previous installs? That’s fine. Hi, I had the same issue if not worse using router mode!

07:47 Have to reboot the P9 to get it all going again. The main deco has an ethernet switch device attached by ethernet to its 2nd ethernet port which has 3 wired devices attached. Checking that the hub appears to be OK is the first step. 23:50, Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID, Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts, ‎29-07-2020 20:57 This site uses Akismet to reduce spam. ‎26-09-2020 http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=345040&CURRENT_CMD=SEARCH&CONFIGURATION=1002&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable. Follow us on Twitter and you’ll be automatically entered into our prize draw!

This flashes during set up, and then stays green for 2 minutes when you're done. 21:34.

‎28-07-2020 The VM link above is of no help, apart from giving a generic hub placement guide.

On further searching I came across a post on the Virgin Media community help forum that mentioned magenta in modem mode. If it isn’t on, it’s worth getting in touch with Virgin Media. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the.

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