However, I sill have my Ring Pro doorbell. You can then add the name of your wifi network and password. 88RG000FC100 . You may need help from Ring Support to get it updated.

After some research, both Ring and I learned that all of ATT’s modems do have this chipset. These chimes are usually well-polished with satin. My last words to the Ring contact was “Look.., Ring has a lot of smart engineers. Enter your email address to subscribe and receive notifications of all the latest content to your email, including contests and giveaways! 11/21/2018 If the camera is not responsive at all and no image can be seen, while everything else functions properly on the Ring Video Doorbell, the camera is most likely at fault. Poor and delayed video and occasionally not receiving notifications. Completely frustrated. This temporary network pairs your device with the Ring app. We started thinking and wondered if it was underpowered on the VA side of things, despite nothing in print talking about VA. We swapped it out with the 30VA unit mentioned above and found that it was the solution in our scenario, bringing the video back to life on the doorbell. Creating a temporary guest network for setting up your Ring device. It would be worth taking a look at the app permissions in your settings to see if there is anything that would prevent it from accessing the internet. What do i do?

Still got poor signal. If you’ve had your Chime Pro for a while and it seems unresponsive, make sure that it’s connected to wifi and that the Firmware (internal software) is updated.

Make sure you have the correct wifi password.

To solve this issue the Ring video doorbell may not be receiving sufficient voltage.

On your Wi-Fi settings page, look for Ask to Join Networks. You can check the voltage by opening the Ring app, selecting Ring Pro, and then selecting device health. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal. An awesome team of students from our education program made this wiki. It’s not right. The Ring Chime Pro is a combination wifi extender and internal doorbell that only works with Ring devices and works best with devices that won’t be moved frequently, like a doorbell or stationary security camera. I get a message saying that MY PHONE does not have access to the internet.

On the privacy zone how do I black a apartment door? Hi, I have a very powerful tri-band router, and it’s about 20ft from front door. Save Changes at the bottom of the screen. Master these two items while trying to troubleshoot your doorbell, and you will likely find yourself with positive results. That transformer you recommended fixed me up!!! Existing internal doorbell not ringing correctly or Ring Video Doorbell works fine for a couple of events and then stops working. Reply, My ring door bell just crashes and will not connect to my phone no matter how many times I've tries to reset it, even the reset does not work, Andy t - If your wifi network password has a special character in it such as *, @, $, or #, these can occasionally cause issues during the initial installation of your device. You could also try pulling power from the transformer that feeds it to force it to fully reboot. The microphone on the Ring Doorbell may not be enabled and therefore, you will not be able to receive and hear any sound.


Note: You must enter your wifi network name exactly as it appears in your network list including spacing and capitalizations. The App always provides information of the device before it goes offline and help you troubleshoot that by providing required steps. The icon shaped like a bell represents an alert if someone rings your doorbell. Tap Continue, select your wifi network and enter your password. The icon of the figure running represents a Motion Event. Tap on the three lines at the top left to open the side menu. You can check both of these things in the Ring app under Device Health: If your Chime Pro is not connected to wifi, you’ll see an option to Reconnect to Wi-Fi.

Remove it first then find the black reset button on the right side of the device. Follow the steps: Make sure your Ring Doorbell Pro is hardwired and turned on before resetting. 88RG000FC100. Chime Pro not powering up, is showing no lights or is unresponsive, Chime Pro is not ringing or notifying you of motion events, Temporary Ring network doesn’t appear or won’t connect, Can see the temporary Ring network but can’t connect to it, Not getting any ringtone sound when a notification comes in, The Chime Pro isn’t extending the wifi signal, Download the manual - Ring Chime Pro (2nd Generation), Ring Chime Pro (2nd Generation) Information, Setting Up Your Ring Chime Pro to Work with a Ring Device. Ring doorbells are by far one of the best video doorbell solutions available, with great resolution, customer service, app performance (and usefulness), and a monthly fee that isn’t going to break the bank (it pays for itself). Senior Editor, Author, Reviewer and Designer for Poc Network, ProAudio and Mobile Nations. Once you’ve enabled the Chime Alerts, you can navigate back to the previous screen via the blue arrow on the top left side of the screen and select Chime Tones to change the notification sounds for Rings and Motions. If the distance is greater than 30 feet you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. Model No. Disconnect any Virtual Private Networks (VPN) you may be connected to. To see if this is the cause of the problem, test your internet speed. A free app (Android & iOs) to measure your up & down is “”. Before you begin, you’ll need to determine which of the two versions of the Ring Chime Pro you have. To do this, follow the following link: No response from the doorbell when the ring button is pressed. Try using another mobile device for set up. Uninstall the Ring app and reinstall it.

If you don’t make any selection, the Chime Tone will default to the Ring Default setting. Poor and delayed video and occasionally not receiving notifications. That either Ring will work toward a solution.., or i’m out of luck. When an icon is white, or grayed out, it’s deactivated.

Issue: Chime Pro not powering up, is showing no lights or is unresponsive. After all the troubleshooting hoops they made me jump through, they gave me a 35% discount on a new on. Go to Advanced wifi settings on your device and temporarily disable the smart network switch. The Ring Chime Pro is a combination wifi extender and internal doorbell that only works with Ring devices and works best with devices that won’t be moved frequently, like a doorbell or stationary security camera. After a month of bad audio and more trouble shooting, they are telling me it could be a port issue with my router.

Connectivity can be a little hard to come by if your router is too far away (despite other devices connecting just fine at this distance).

The original Ring Chime Pro (1st generation) can only connect to a 2.4 GHz network. So I am expecting Ring to find a solution. James enjoys spending most of his time as an audio engineer and technician for the live music industry when he isn't running around the office here juggling an intense workload. If you still have issues getting your doorbell to connect despite this, then you will want to reach out to Ring directly as you might have a bad unit. As long as the battery is in good health, then there should be no reason to switch to going wired with a transformer. And, unfortunately, ATT will not let customers use 3rd party modems.., AND…, their modem (5286AC) does NOT have the capability to bridge to another router.

We have tried to stretch our mind further down the rabbit hole to consider what it could be, and this one item/theory comes to thought (keep in mind, that this isn’t the most affordable troubleshooting option).

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